Measures for Ensuring Quality Control

Since obtaining our quality certification we have continuously refined and improved our procedures. All of our projects are managed and controlled according to quality procedures, which stipulate QA activities like code inspections, test plans and general reviews. Such an approach is critical to projects where timescales are very tight and late delivery is not an option; it has to be right first time. Our quality framework provides an organised and comprehensive way of controlling projects and leads to far fewer problems being reported during the testing phase, thereby reducing overall cost and risk.

Over the years we have cut out any bureaucracy from our quality system and are able to run projects according to the most appropriate development paradigm. The most critical element in our system is the Bespoke Services Project Management Plan (PMP). This document describes all the different elements which are required to deliver projects which meet and exceed our customers’ expectations. No project may commence without the PMP being in place. The PMP provides a number of ‘templates’ for running projects according to the most appropriate paradigm.

The importance of good client communication to the successful delivery of a project cannot be overstated. This is true not only for the initial development but also for the continued operation of the system including any future enhancements and maintenance.

During the development and implementation phase we advocate a proactive approach to client participation including attending client/user meetings and presenting the Functional and Technical specifications at briefing sessions rather than relying purely on those involved to read the documentation. On a major project, we usually recommend that the Bespoke Services Project Manager meets his client equivalent at least once every two weeks to monitor progress and resolve any outstanding queries.