• Dedicated team of support consultants who are fully familiar with each system supported.
• Web-based helpdesk system for customers to log their support calls.
• SLA-based response time commitment.
• Regular reporting and review meetings with our customers.
• Proven escalation procedures to ensure difficult issues are serviced effectively.
• Most of the service provided by secure, remote access to the supported system.
  On site service is provided when required.
  

• Operational Support
  Operational support is defined as that work which helps the users in their day-to-day running of the system, but does not result in amendment of the code, or of their data.
  
  
• Corrective Maintenance
  Corrective maintenance is defined as being tasks which correct the programs to work according to the pre-defined specification. It also could involve correction of the data, correction to the standard of code or errors in the programming causing system failure.
  
  
• Adaptive Maintenance
  Adaptive maintenance is defined as work which changes the environment in which the system operates e.g. upgrade to a new Operating System version, change to the hardware environment etc. It may also include changes to the functionality resulting from the change, e.g. in the areas of system management and/or batch processing.
  
  
• Perfective Maintenance
  Perfective maintenance is defined as work which is required to change or enhance the system functionality in some way, either through user requests or through changes in an organisation's operational requirements.

We currently provide support services to a number of organisations. Our largest support contract is for the National Breast Screening Service, for which we provide support to the 91 Breast Screening Centres across England and Northern Ireland . We have experience in minimizing business disruption by providing timely application support, assisting users on applications queries and providing system management.